Privacy Policy

Privacy Policy

Last updated: October 2025

1. Introduction

Sacred Tea House (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, or subscribe to our mailing list.

By using our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information from you:

• Personal Information: name, email address, phone number, and postal address when you make a purchase, booking, or enquiry.

• Payment Information: payment details processed securely through Square. We do not store or have access to your full payment information.

• Website Usage Data: such as IP address, browser type, and browsing behaviour, collected automatically to help us improve our website.

• Marketing Information: when you subscribe to our newsletter or updates, we collect your name and email address with your consent.

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders or bookings.

• Communicate with you about your purchase or enquiry.

• Send you newsletters, promotions, or updates (if you’ve subscribed).

• Improve our website and customer experience.

• Meet legal, accounting, or regulatory obligations.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our messages.

4. Payment Processing

All payments made through our website are processed securely via Square, an independent payment processor. Sacred Tea House does not store your credit card or financial details. Please refer to Square’s Privacy Policy for more information about how your payment data is handled.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve your experience and understand how visitors use the site. You can disable cookies through your browser settings, but some features of the site may not function correctly as a result.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, no online platform is completely secure, and you share your information at your own risk.

7. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited data only with:

• Service providers who assist us in operating our website, processing payments, or delivering products.

• Regulatory or law enforcement agencies if required by law.

All third-party providers are required to handle your information securely and in compliance with privacy laws.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections or updates to your data.

• Withdraw consent to receive marketing communications.

• Request deletion of your personal information, where permitted by law.

To make a request, please contact us using the details below.

9. Retention of Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your information, please contact us:

Sacred Tea House
📧 Email: sacredteahouse@gmail.com
🌐 Website: www.sacredteahouse.com.au
📍 Location: Tanawha, Queensland 4556, Australia

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.