Terms & Conditions

A legal disclaimer

Last updated: October 2025

1. Introduction

Welcome to Sacred Tea House (“we,” “our,” or “us”). These Terms & Conditions govern your use of our website www.sacredteahouse.com.au and the purchase of our products and services.

By accessing our website or making a purchase, you agree to be bound by these Terms & Conditions. Please read them carefully before using our site.

2. General Information

Sacred Tea House is based in Tanawha, Queensland 4556, Australia. We offer a range of teas, spiritual goods, wellness items, and related services.

We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on this page.

3. Online Store Terms

By purchasing from our online store, you agree that:

You are at least 18 years of age or have the consent of a parent or guardian.
You will provide accurate and current personal and payment information.
You will not use our products for any illegal or unauthorised purpose.

We reserve the right to refuse service or cancel orders if we suspect fraud, misuse, or a violation of these Terms.

4. Products and Availability

We take care to ensure that all product descriptions, prices, and images are accurate. However:

Colours and appearances may vary slightly due to screen differences.
Product availability may change without notice.
Prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

If a product becomes unavailable after you place an order, we will contact you to offer a replacement or a full refund.

5. Payment and Security

All payments are processed securely through Square.
We do not store your full payment details. By making a purchase, you agree to Square’s Privacy Policy and Terms of Service.

Your payment information is encrypted and protected by industry-standard SSL technology.

6. Shipping and Delivery

We ship within Australia using reliable carriers. Shipping times and costs will be displayed at checkout.

Please ensure your shipping details are correct at the time of purchase. We are not responsible for lost or delayed deliveries due to incorrect address information or courier delays.

7. Returns and Refunds

We take great care in preparing and packaging our products. If an item arrives damaged or incorrect, please contact us within 7 days of delivery at sacredteahouse@gmail.com with your order details and photos if applicable.

Returns are accepted in accordance with Australian Consumer Law. We may offer a replacement, repair, or refund depending on the issue.

Due to the nature of some products (e.g., tea, perishables, or hygiene-sensitive items), returns may not be accepted once opened unless faulty.

8. Intellectual Property

All content on this website—including text, images, designs, and logos—is the property of Sacred Tea House unless otherwise stated. You may not copy, reproduce, or distribute our content without prior written consent.

9. Limitation of Liability

While we strive to provide accurate information and high-quality products, Sacred Tea House is not liable for:

Any indirect, incidental, or consequential loss arising from the use of our products or website.
Health-related outcomes or sensitivities related to the use of our teas or wellness products.

Always consult a qualified healthcare professional if you have health concerns before consuming herbal or wellness products.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect and manage your personal information.

11. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes will be handled in accordance with Australian Consumer Law and the jurisdiction of Queensland courts.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Sacred Tea House
📧 Email: sacredteahouse@gmail.com
🌐 Website: www.sacredteahouse.com.au
📍 Location: Tanawha, Queensland 4556, Australia