Refund Policy

Returns & Refund Policy

Last updated: October 2025

At Sacred Tea House, we want you to be completely satisfied with your purchase. We take great care in preparing, packing, and delivering your products. This policy outlines your rights and our procedures for returns, refunds, and exchanges in line with Australian Consumer Law (ACL).

1. Change of Mind

Please choose carefully before placing your order.
We do not offer refunds or exchanges for change of mind, incorrect choice, or if you simply no longer want the product.

However, we’re happy to assist with product advice prior to purchase — please contact us if you have questions about our items.

2. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your item at sacredteahouse@gmail.com with:

• Your full name and order number

• Photos of the item and packaging

• A brief description of the issue

We will review your claim and may offer a replacement, repair, or refund depending on the circumstances.

If a return is required, we’ll provide instructions and a return address. Please do not return items before contacting us.

3. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used tea products

• Perishable or consumable goods

• Personal wellness or hygiene-related items
  unless they are faulty or not as described.

4. Refunds

Approved refunds will be processed to your original payment method via Square.
Please allow up to 10 business days for the refund to appear in your account, depending on your bank or card provider.

5. How to Contact Us

If you have any questions about our returns or refunds process, please contact:

Sacred Tea House
📧 Email: sacredteahouse@gmail.com
🌐 Website: www.sacredteahouse.com.au
📍 Location: Tanawha, Queensland 4556, Australia